Wondershare values each customer's benefits and we care about the voice of each user. We sincerely apologize for the doubt and inconvenience that happened on your end. Reply from Wondershare PDFelement Oct 3, 2022 To address your concern, would you please report it with more details at We'll take care of your concerns and help you out ASAP. 10 November 2022 We are willing further look into your case, however, there is still no update from you yet. You are important to us and we want to help you as best we can. Would you please send us your contact email after receiving an invitation from Trustpilot? Then our support team could further investigate it and provide a solution. It sounds unusual for PDFelement to work in that way, and we are eager to help you solve this problem but need to get more information. I understand your feeling, and it would be very depressing if you are unable to be recognized as a full version with a valid subscription. Firstly, We'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare PDFelement Updated Nov 10, 2022 Look forward to getting in touch with you! You are important to us, and we want to help as much as we can. If you need our further help to send the download link of the old version or guide you on how to upgrade to version 9 with the exclusive discount, please drop an email at and we will do the needful assistance for you ASAP. And we will keep providing technical support for you for free. The version you bought is still available and can work normally. Please do not worry, the major upgrade is not compulsory. I understand you may feel a little frustrated if you did not notice this license term before. Seek your understanding based on our large investment of time and energy. In order to bring more cool and powerful features to our users, we are always doing our best to improve the product.

We also included this information on the price page. For example, you can update software from version 8.1.X to 8.2.X for free, but the upgrade from the major version 8 to version 9 may require an extra fee. However, you might need to pay for major upgrades. With it, you own access to the software forever and have free minor updates within this version. Perpetual License is indeed a one-time payment. In line with your concern, kindly let me explain Perpetual License in more detail and see how we can help you solve the issue further. Reply from Wondershare PDFelement Feb 3, 2023

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